Eligibility for Returns We accept returns on purchases for products that have not been installed. To qualify for a 100% product refund, the return must be initiated within 30 days of delivery, and the product must be in its original, unused condition in the original packaging.
Return Process To start a return, contact us at support@nyxglo.com with your order number and reason for the return.
Refunds and Restocking Fees
Unused Products: Full refund if the product has not been installed.
Original Packaging: Packages not sent in the original packaging is subject to a 15% restocking fee.
Warranty for Defective Products We offer a 1-year warranty on all products. If your product is defective, we will provide a replacement. Please contact us within 1 year of your purchase to file a warranty claim.
Return Shipping Costs
Domestic Returns (U.S.): We cover all return shipping.
Return Window
All returns must be initiated within 30 days of receiving the product.
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